The City of Kerrville conducted a community wide survey of citizens in November 2016.
The survey was conducted by the National Research Center and 1,800 households were randomly selected to participate. Each of those households received a copy of the survey by mail and was asked to return the survey to the National Research Center by December 22nd.
The National Research Center recevied a total of 513 responses to the mail survey which is a return rate of 29% with a 4% margin of error. The National Resarch Center expects a return rate of at least 25% and a margin of error less than 5% for a statistically valid sample. The City of Kerrville's results fall well within that range and can be considered a highly reliable sample of citizen satisfaction.
Click here to see the full results of the mail survey
There were a total of 33 responses to the optional online survey and the responses to that survey were kept separate from the results of the mail survey.
Click here to see the full results of the supplemental online survey
The feedback gathered through the survey will be used to evaluate and improve city services, and to plan long term projects.