Payment Terms and Options

Payment Terms:
Accounts not paid in full within 15 days of billing date will be charged a 10% penalty. Accounts not paid in full within 25 days of billing date will be charged a $30 service fee and will be subject to termination of service.

Payment Options:

Auto Pay – Bank Draft
Have your monthly bill automatically deducted from your checking account on your due date with a bank draft. A bill will be mailed to you noted "PD BY DRAFT" for your records. To sign up for automatic bank drafts, please sign and return the following form along with a voided check or call our office at 830-258-1504. Click here for form.

Auto Pay - Credit Card
Have your monthly bill automatically charged to your credit card on your due date. A bill will be mailed to you noted “PD BY CR CRD” for your records. To sign up for automatic credit card payment, please sign and return the following form or call our office at 830-258-1504. Click here for form.

Pay Online – Debit or Credit Card
Click here to make a one-time payment online. Pay Online 

Pay by Mail - Check Only
Utility payments by mail are processed and recorded to customer accounts on the date of delivery by the postal service. Postmarks do not determine date of payment. Please mail payments to:

City of Kerrville
Utility Billing
701 Main Street
Kerrville, TX 78028

Pay at City Hall - Cash, Check, Debit/Credit Card
We encourage customers to promote social distancing by using our drive-thru at City Hall or one of the other payment options listed. For customers that need to come in, City Hall is open from 8 am to 5 pm, Monday through Friday. 8 am to 9 am is reserved for at-risk customers as defined by the CDC guidelines for COVID-19.

City of Kerrville
Utility Billing
701 Main Street
Kerrville, TX 78028

Pay Using Automated Phone Service - Debit/Credit Card
833-262-5903
Payment by phone can be made 24 hours a day by calling the automated payment number above. Please have your account number and service address available.

Pay by Phone - Debit/Credit Card
830-258-1504
Customer service representatives are available to assist you from 8 am to 5 pm, Monday through Friday, at the number above. Please have your account number and service address available.

Drop Box 
A payment drop box is located in the City Hall parking lot at the corner of Main Street and Sidney Baker for after hours payments.  Payments received after 5:00pm and on weekends will be posted the next business day.