Wastewater Collections

Wastewater Collections maintains the collection system for wastewater throughout the City so that it can be properly treated at the Water Reclamation Plant. 

Department Responsibilities

  • Customer Service: responsible for protecting public health by responding to various customer service calls related to sewer line blockage on a 24/7 basis.
  • Collection System: responsible for maintenance and repair approximately 200 miles of collection lines, 3,163 sewer manholes, and 27 lift stations.
  • System Infrastructure: responsible for maintaining the integrity of the system by performing various activities such as pipeline cleaning, pipeline repairs, manhole inspections, pipeline locates, and televising the system.
  • System Monitoring: responsible for monitoring system by utilizing SCADA and GIS software, which aids to ensure lift stations are functioning properly and prepare for unseen circumstances. Monitoring flow rates at collection points allow staff to evaluate potential sources for inflow and infiltration.

Department Accomplishments

In the last year, we:

  • Cleaned 478,994 linear feet of wastewater collection lines
  • Raised or replaced 75 manholes
  • Brought Thompson Utility Extension Online
  • Documented over 12,700 man-hours on repair orders
  • Responded to 246 after-hour emergencies
  • Transitioned work order process from Microsoft Excel to Dude Solutions, continuing a 100% paperless work order system
  • Implemented a new process for sanitary sewer overflows with special attention on sample collection techniques

FY2024 Objectives

Key Priority Area: Wastewater & Drainage:

  • Develop a public outreach plan
  • Streamline customer service calls and improve response time
  • Implement 100% paperless work order system
  • Inspect and record sewer pipeline to identify repairs as necessary
  • Implement chemical dosing to reduce H2S odors and corrosion
  • Perform quarterly safety training
  • Complete James Road Station Project
  • Implement smoke testing to reduce ground water infiltration