Frequently Asked Questions
How do I add auto pay using my credit or debit card.
Auto pay with a credit or debit card can be added by visiting www.municipalonlinepayments.com/kerrvilletx
Once you have registered for an account follow these steps:
• From Utility Billing Home, select the arrow in the blue Pay Account box.
• Choose Enroll in Auto Pay
• Enter card information and select blue Enroll Now button.
• Wait for Auto Pay Confirmation to appear on screen
How do I change my credit/debit card information for my auto pay?
• Log into www.municipalonlinepayments.com/kerrvilletx
• Select Utility Billing
• From the Utility Billing Home screen, Select the arrow inside the blue Pay Account box
• Select Manage auto pay
• Select Update Payment Info
• Choose Edit next to card you need to change (choose More to delete a card or set a default card)
• Once changes have been made choose the blue Update Info button
I had a water leak on my property. Do I have to pay for spilled/excess water?
Per Texas law, the City of Kerrville is required to bill for all metered water. As a courtesy, in the event of a water leak, Utility Billing will consider an account for an adjustment. Adjustments are considered on a case-by-case basis and not required under any City Ordinance. Please contact the Utility Billing Office at 830-258-1504 for more information.
What resources are available for utility bill assistance?
Residents needing assistance paying their utility bill can contact the following organizations:
St. Vincent De Paul
830-896-6898
1145 Broadway, Kerrville, TX 78028
Christian Assistance Ministry
830-257-4222
521 Barnett St, Kerrville, TX 78028
How can I get the water pressure checked?
Water pressure inquiries can be directed to the Water Production Operator at 830-258-1237.
How do I start/transfer service in a new property?
New water, sewer, trash service starts with completing a new service application. New applications can be completed in person at the Utility Billing office or completed online at Kerrvilletx.gov. Once the application has been received, a staff member will contact the applicant to follow up. Please call the Utility Billing office at 830-258-1504.
How can I request an extra trash/recycle cart or request replacements for damaged carts?
Contact the Public Works Department at 830-258-1221
When can I get a voucher for the landfill?
Vouchers for the landfill are available during the months of July – September and January – March. Please contact Public Works at 830-258-1221 to get your voucher.
When is bulky item curbside pick-up?
Curbside pick-up for bulky items happens twice a year within the months of April and October. Please contact Public Works at 830-258-1221 for more information.
Where is City Hall located?
City Hall is located at 701 Main Street at the corner of Sidney Baker and Main, across from the Kerr County Courthouse.